Returns & Exchanges

At koihappiness, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. If your purchase isn't a perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn garments back into their original packaging, ensuring all designer tags and labels remain intact.

• 3.
  Print and Ship

  Download your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.