Frequently Asked Questions
Everything you need to know about your koi happiness shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.
What is your return policy?
We want you to love your look. If you are not completely satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles and cuts.
Do you ship internationally?
Yes, we bring koi happiness to fashion lovers worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my garments?
To keep your clothes looking new, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and hanging to dry is best for preserving fabric quality.